Customised innovative solutions, proximity and responsibility are at the heart of Crédit Agricole Consumer Finance's approach. We offer simple, clear and reasonable access to various forms of consumer credit and insurance, as well as tailor-made support for each project and each customer profile.
customers
of managed outstandings at the end of 2022
At Crédit Agricole Consumer Finance, we help our customers make their projects real through a range of personalised offers and services.
For one-time purchases, the versatility of the personal loan
A financing solution with a fixed monthly installment and a fixed term. There are two options: a personal loan provided directly, and loans at the point of sale directly, which are related to the asset sold.
To smooth out spending, the flexibility of revolving credit
Available directly or at the point of sale, revolving credit provides customers with a sum of money that can be reused as it is repaid to finance purchases. The amount made available determines the maximum repayment period.
To make budgets easier to handle, the simplicity of debt consolidation
Loan consolidation is a single loan that replaces several existing loans. It makes payments easier and clearer for lenders.
Leasing packages in line with new consumption methods
For a growing number of consumers, using an asset (car, high tech, etc.) does not necessarily mean owning it. To meet these new expectations, we offer long-term leasing packages with or without the option to buy.
How does leasing work?
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To protect yourself and your property: insurance and personal risk solutions
We also offer a diversified range of insurance products covering a large number of needs and life stages.
As a responsible player in the consumer credit market, our loan acceptance procedures help our customers make informed choices. Our teams inform them of the characteristics of the products they are applying for commitments they make, and help them set repayments that are appropriate to their budget.
In France, Crédit Agricole Consumer Finance runs a dedicated support agency for customers in financial difficulties. We offer them appropriate solutions based on a personalised analysis of their financial situation. In addition, our financial education efforts allow us to pre-empt difficulties.
The strength of a group in the consumer credit market Crédit Agricole Consumer Finance is one of the top 3 consumer credit players in Europe, with almost 10,000 employees in 17 European countries, Morocco and China. We are part of the Crédit Agricole Group, the largest financier of the French economy and one of the leading banks in Europe. Thanks to its local full-service banking model, Crédit Agricole Group supports its customers in their projects in France and around the world. |
Our financing and insurance solutions are available through a vast network in France and abroad, in branches and online:
We are also constantly innovating to simplify access to credit in a secure way, through electronic signatures, digitisation of supporting documents, automatic recognition of customers in their personal online space or providing online credit simulations.
Sofinco is one of the French leaders in consumer finance. Our mission: to accompany our clients on a daily basis and enable them to give birth to their projects. To achieve this, our expert advisers put together financing solutions tailored to each individual's profile and needs.
In France, Crédit Agricole Consumer Finance offers in France mainly through its commercial brands Sofinco, Sofinco Auto Moto Loisirs and CreditLift Courtage, a wide range of financing solutions and associated services: revolving and instalment credit, credit repurchase, leasing, credit cards and related services (insurance, affiliate programs).
Wafasalaf has two shareholders : CA Consumer Finance (49% of shares) and Attijariwafa Bank (51% of shares), the leader in consumer lending in Morocco. The subsidiary is present across all market segments: household goods, automobiles and motorcycles, and banking partnerships. Thanks to its partners Attijariwafa Bank, Crédit du Maroc (Crédit Agricole Group), and Crédit Agricole du Maroc, Wafasalaf is connected to more than 2,000 banks.
Credibom is Portugal’s leader in point-of-sale automobile financing. The subsidiary has deployed more than 100 partnerships with various specialised retail points of sale to provide a wide variety of offers to finance purchases of vehicles, personal products, and household goods.
Creditplus Bank is a consumer lending specialist in Germany with more than 50 years of experience in sales financing. Creditplus Bank has 17 branches in Germany and is the leader in two-wheeled vehicle financing on this market.
Launched in the summer of 2019 and created with Bankia, Sofinco Spain is a fully owned subsidiary of Crédit Agricole Consumer Finance since 11 June 2021. It will cover all distribution channels and offer a variety of products, leveraging Crédit Agricole Consumer Finance Group's European partnerships. Its ambition is to be a major player in consumer finance in the Spanish market.
Agos, owned by CA Consumer Finance (61% of total share) and Banco BPM (39%), ranks among the leaders of the consumer lending market in Italy. Agos covers the entire Italian territory, Crédit Agricole Consumer Finance’s number 2 market after France, with 230 branches and 30,000 partner points of sale.
Consumer credit is a finance solution which meets the needs of Crédit Agricole’s local bank customers and encourages their loyalty. Crédit Agricole Consumer Finance offers its banking partners its expertise. This approach fosters the development of synergies we have within the group, and is a cornerstone of the Crédit Agricole Group strategy.
in encouraging customer loyalty after home loans, meaning offering consumer credit is a must for banks
in assets managed for the account of our banking partners across the Crédit Agricole Group (compared to 2018)
CA CF 2020, is Crédit Agricole Consumer Finance’s strategic plan, with one of its main objectives being to strengthen synergies between Crédit Agricole’s local banks in France (Regional Banks, LCL, BforBank), Italy (Crédit Agricole Italia) and Morocco (Crédit du Maroc).
Our aim? To support these banks as they work to become leaders in the consumer credit market, with a 5% annual target increase for their account in assets under management.
Developing new products and services means we can satisfy the expectations of customers who are looking for solutions that are right for them, and generate additional income for our partners.
Digital technology: fast-tracking loan sales
We are capitalising on the digital transformation that we are undergoing with our automotive partners and specialist distributors to offer cutting-edge solutions to banking networks in the Crédit Agricole Group, to offer benefits to their customers such as paperless online processes, digital signatures on tablets, and the conversion of supporting documents using OCR. Bespoke training courses are at the core of this co-constructive approach, during which our customers also benefit from our innovative products and services, transparent communication and experience.
Our teams provide training to sales staff in the specifics of multichannel consumer credit, and support them while they set up their sales and marketing solutions, most notably via the use of a hotline and support services. This unique expertise is something that makes Crédit Agricole Consumer Finance stand out from the rest of the market.
With the Digi Conso 3.0 project in France, we are completely redesigning the consumer credit process for Regional Bank and LCL customers and advisors. Objective: to take out a loan in 15 minutes. |
In Italy, our subsidiary Agos has launched a new 100% online offer, from application to loan completion, for Crédit Agricole Italia network customers, which has enabled them to make super-fast online loan applications a reality. |
Sofinco is one of the French leaders in consumer finance. Our mission: to accompany our clients on a daily basis and enable them to give birth to their projects. To achieve this, our expert advisers put together financing solutions tailored to each individual's profile and needs.
In France, Crédit Agricole Consumer Finance offers in France mainly through its commercial brands Sofinco, Sofinco Auto Moto Loisirs and CreditLift Courtage, a wide range of financing solutions and associated services: revolving and instalment credit, credit repurchase, leasing, credit cards and related services (insurance, affiliate programs).
CréditLift Courtage designs, produces and distributes innovative, attractive and responsible financing solutions for the intermediation market.
CréditLift Courtage consists of a multidisciplinary and complementary team which provides long-term active support for its customers in the marketplace.
Wafasalaf has two shareholders : CA Consumer Finance (49% of shares) and Attijariwafa Bank (51% of shares), the leader in consumer lending in Morocco. The subsidiary is present across all market segments: household goods, automobiles and motorcycles, and banking partnerships. Thanks to its partners Attijariwafa Bank, Crédit du Maroc (Crédit Agricole Group), and Crédit Agricole du Maroc, Wafasalaf is connected to more than 2,000 banks.
Credibom is Portugal’s leader in point-of-sale automobile financing. The subsidiary has deployed more than 100 partnerships with various specialised retail points of sale to provide a wide variety of offers to finance purchases of vehicles, personal products, and household goods.
Creditplus Bank is a consumer lending specialist in Germany with more than 50 years of experience in sales financing. Creditplus Bank has 17 branches in Germany and is the leader in two-wheeled vehicle financing on this market.
Launched in the summer of 2019 and created with Bankia, Sofinco Spain is a fully owned subsidiary of Crédit Agricole Consumer Finance since 11 June 2021. It will cover all distribution channels and offer a variety of products, leveraging Crédit Agricole Consumer Finance Group's European partnerships. Its ambition is to be a major player in consumer finance in the Spanish market.
Agos, owned by CA Consumer Finance (61% of total share) and Banco BPM (39%), ranks among the leaders of the consumer lending market in Italy. Agos covers the entire Italian territory, Crédit Agricole Consumer Finance’s number 2 market after France, with 230 branches and 30,000 partner points of sale.
The major challenge for us is to help our distribution and e-commerce partners speed up their customers' projects, both in-store and online. Developing innovative customised solutions, supporting teams and providing operational support are the pillars of our support approach, which our partners appreciate.
Crédit Agricole Consumer Finance distribution partners
For "classic" distribution, viewing products online or on mobiles before purchasing increases the conversion rate during the store visit. 60% of consumers begin their purchasing process online before finishing in-store. Our digital expertise is key in transforming sales and building customer loyalty for our 6,700 partners. Furthermore, whether in-store or online, quick and easy access to consumer credit increases the value of the average shopping basket.
Consumer knowledge is also at the heart of our partner's loyalty-building actions. That's why we offer them solutions to collect, score, and manage customer data, in the utmost respect for the new European General Data Protection Regulation.
Thanks to digital technologies, consumers are increasingly informed, increasing their expectations of in-store sales teams. To fulfil these new expectations, Crédit Agricole Consumer Finance offers training for our partner's sales forces so they are equipped with adequate tools and remain up-to-date with today's digital practices.
Both online and in-store, consumer credit is a powerful sales lever. Developing and rolling out innovative tools and solutions like 100% digital applications, electronic tablet signatures and fast order solutions such as click & connect and connected buttons, have demonstrated Crédit Agricole Consumer Finance's digital know-how. We also advise our partners on how to optimise their online sales site's user experience to improve sales.
As a leader in the European consumer credit market, our international stature gives us a detailed, broad knowledge of specialised distribution through the 19 countries in which we operate. This gives us a decisive competitive advantage in supporting our partners in developing their current markets and expanding into new ones. Our know-how in digital services and solutions also helps open up new customer segments in e- and m-commerce.
Sofinco is one of the French leaders in consumer finance. Our mission: to accompany our clients on a daily basis and enable them to give birth to their projects. To achieve this, our expert advisers put together financing solutions tailored to each individual's profile and needs.
In France, Crédit Agricole Consumer Finance offers in France mainly through its commercial brands Sofinco, Sofinco Auto Moto Loisirs and CreditLift Courtage, a wide range of financing solutions and associated services: revolving and instalment credit, credit repurchase, leasing, credit cards and related services (insurance, affiliate programs).
Wafasalaf has two shareholders : CA Consumer Finance (49% of shares) and Attijariwafa Bank (51% of shares), the leader in consumer lending in Morocco. The subsidiary is present across all market segments: household goods, automobiles and motorcycles, and banking partnerships. Thanks to its partners Attijariwafa Bank, Crédit du Maroc (Crédit Agricole Group), and Crédit Agricole du Maroc, Wafasalaf is connected to more than 2,000 banks.
Credibom is Portugal’s leader in point-of-sale automobile financing. The subsidiary has deployed more than 100 partnerships with various specialised retail points of sale to provide a wide variety of offers to finance purchases of vehicles, personal products, and household goods.
Creditplus Bank is a consumer lending specialist in Germany with more than 50 years of experience in sales financing. Creditplus Bank has 17 branches in Germany and is the leader in two-wheeled vehicle financing on this market.
Launched in the summer of 2019 and created with Bankia, Sofinco Spain is a fully owned subsidiary of Crédit Agricole Consumer Finance since 11 June 2021. It will cover all distribution channels and offer a variety of products, leveraging Crédit Agricole Consumer Finance Group's European partnerships. Its ambition is to be a major player in consumer finance in the Spanish market.
Agos, owned by CA Consumer Finance (61% of total share) and Banco BPM (39%), ranks among the leaders of the consumer lending market in Italy. Agos covers the entire Italian territory, Crédit Agricole Consumer Finance’s number 2 market after France, with 230 branches and 30,000 partner points of sale.
Crédit Agricole Consumer Finance is committed to working with its automotive partners, manufacturers and distributors to meet their sales challenges and fulfil their customers' financing needs. Its innovative credit offerings and the digitisation of the customer experience are a lever for customer and partner retention and customer acquisitions.
of Crédit Agricole Consumer Finance's outstanding loans are car loans
countries covered
Tesla, Mazda, MG Motor, VinFast, Honda, Piaggio, Suzuki, MV Agusta, Zero Motorcycles, Groupe Pilote, Rapido
Crédit Agricole Consumer Finance is a major player in automotive financing thanks to its joint ventures with Fiat Chrysler Automobiles (FCA Bank) and Chinese carmaker GAC (GAC-Sofinco). It has also entered into business partnerships with numerous manufacturers and benefits from a dedicated brand and network in France, Viaxel. It is present in all market segments and offer solutions fitting each partner's requirements and specific concerns.
In a highly competitive automotive market, offering efficient and useful services to our customers gives it a decisive competitive advantage. Crédit Agricole Consumer Finance's expertise allows it to respond to manufacturers' and distributors' sales challenges by providing them with financing solutions appropriate to their markets and customer needs. Crédit Agricole Consumer Finance also offers reliable and personalised loan support, with solutions tailored to consumers' repayment capacities.
Quick answers to support sales
Customers now expect quick answers to their financing applications. Crédit Agricole Consumer Finance is rolling out an integrated and smooth digital strategy focused on partners expectations. Its aim is to finalise car loan sales in a very short time, as simply as possible. Thanks to the use of digital tools, the solutions offered to its manufacturing and distributor partners are fast, smooth and reliable at all levels of the value chain.
At Agos, automated application processing After introducing electronic signatures for car loan applications, Agos continues to innovate by automating car loan application processing. By studying customer profiles, dealer performance and credit risk assessment, Agos can now automate the processing of certain files, thus meeting the automotive sector's expectations. |
100% digitised procedures
From tablets for the sales teams to digitising our processes and using electronic signatures, our digital innovations help offer our partners fast, smooth and reliable solutions throughout the customer journey. This expertise convinced Chinese e-commerce leader Alibaba to join forces with our GAC-Sofinco automotive joint venture in China.
New solutions, new markets
We also supplement our financing solutions with leases with an option to buy and long-term leasing offers, such as those offered by FCA Bank through its subsidiary Leasys. Meanwhile, our joint venture with Fiat Chrysler Automobiles is expanding the range of brands it serves and is strengthening its position at the top end of the market, with Ferrari, Maserati, and Jaguar Land Rover, Aston Martin and Morgan. In Portugal, our subsidiary Credibom offers simple and innovative solutions to Mazda customers to renew their vehicles and boost the sales management cycle.
Credibom, a subsidiary of CA Consumer Finance in Portugal, has successfully tested 100% digital loan applications with its private customers. It is the first financial institution in the country to offer its customers this simple and innovative solution that allows them to apply for a loan online and sign their contract securely, from any terminal. Credibom has reduced the necessary file administration time from 10 days to 1. |
The leasing boom
Driving a new vehicle and reducing maintenance procedures is a priority for a growing number of professional and individual customers. Leasing gives drivers access to a new vehicle with or without an option to buy and, depending on the chosen solution, includes maintenance services.
Crédit Agricole Cariparma and Leasys, the mobility and leasing company of FCA Bank, have entered into an agreement to distribute Leasys' services at Crédit Agricole Cariparma's local bank branches and corporate car fleet markets. The branches will thus have access to the Leasys Touch platform, an innovative tool that quickly prepares and compares personalised quotes based on customers' needs and characteristics. |
Successful sales teams
In China, GAC-Sofinco has rolled out online training modules for financial advisors at partner car dealerships. These new training courses, in the form of interactive online videos, help develop knowledge of products and sales tools to improve the quality of support and advice given to customers.
FCA Bank, a powerful joint venture with Ferrari FCA Bank, the joint venture between CA Consumer Finance and Fiat Chrysler Automobiles (FCA), has taken a majority stake in Ferrari Financial Services AG. The partnership extends to three main European markets: Germany, Switzerland and the United Kingdom. This diversification of the high-end segment offers good prospects for development. |
Sofinco is one of the French leaders in consumer finance. Our mission: to accompany our clients on a daily basis and enable them to give birth to their projects. To achieve this, our expert advisers put together financing solutions tailored to each individual's profile and needs.
Sofinco Auto Moto Loisirs formerly Viaxel offers a wide range of financing solutions, services and digital tools which meet all of the insurance and service needs of its distributor partners.
In France, Crédit Agricole Consumer Finance offers in France mainly through its commercial brands Sofinco, Sofinco Auto Moto Loisirs and CreditLift Courtage, a wide range of financing solutions and associated services: revolving and instalment credit, credit repurchase, leasing, credit cards and related services (insurance, affiliate programs).
Wafasalaf has two shareholders : CA Consumer Finance (49% of shares) and Attijariwafa Bank (51% of shares), the leader in consumer lending in Morocco. The subsidiary is present across all market segments: household goods, automobiles and motorcycles, and banking partnerships. Thanks to its partners Attijariwafa Bank, Crédit du Maroc (Crédit Agricole Group), and Crédit Agricole du Maroc, Wafasalaf is connected to more than 2,000 banks.
Credibom is Portugal’s leader in point-of-sale automobile financing. The subsidiary has deployed more than 100 partnerships with various specialised retail points of sale to provide a wide variety of offers to finance purchases of vehicles, personal products, and household goods.
Creditplus Bank is a consumer lending specialist in Germany with more than 50 years of experience in sales financing. Creditplus Bank has 17 branches in Germany and is the leader in two-wheeled vehicle financing on this market.
FCA Bank is a joint venture between Crédit Agricole Consumer Finance and Stellantis. FCA Bank offers its financial products and services, in 18 European countries and in Morocco, to FCA Group dealers and customers and its partners in the automotive industry
Launched in the summer of 2019 and created with Bankia, Sofinco Spain is a fully owned subsidiary of Crédit Agricole Consumer Finance since 11 June 2021. It will cover all distribution channels and offer a variety of products, leveraging Crédit Agricole Consumer Finance Group's European partnerships. Its ambition is to be a major player in consumer finance in the Spanish market.
Agos, owned by CA Consumer Finance (61% of total share) and Banco BPM (39%), ranks among the leaders of the consumer lending market in Italy. Agos covers the entire Italian territory, Crédit Agricole Consumer Finance’s number 2 market after France, with 230 branches and 30,000 partner points of sale.
GAC-Sofinco, founded in 2010 and based in Guangzhou (China), is a 50/50 joint venture between Crédit Agricole Consumer Finance and Guangzhou Automobile Corporation (GAC), China’s 6th vehicle manufacturer. GAC-Sofinco operates throughout China and distributes products and services to the GAC-Honda, GAC-Acura, GAC-Toyota, GAC-FCA, GAC-Mitsubishi, and GAC Motor networks, serving more than 2,000 dealers.
Crédit Agricole Consumer Finance is a wholly-owned subsidiary of the Crédit Agricole Group. Through our subsidiaries and joint ventures, we are present in 19 countries. We offer flexible, suitable, customised, and responsible financing solutions to our customers and partners everywhere.
Sofinco is one of the French leaders in consumer finance. Our mission: to accompany our clients on a daily basis and enable them to give birth to their projects. To achieve this, our expert advisers put together financing solutions tailored to each individual's profile and needs.
Sofinco Auto Moto Loisirs formerly Viaxel offers a wide range of financing solutions, services and digital tools which meet all of the insurance and service needs of its distributor partners.
In France, Crédit Agricole Consumer Finance offers in France mainly through its commercial brands Sofinco, Sofinco Auto Moto Loisirs and CreditLift Courtage, a wide range of financing solutions and associated services: revolving and instalment credit, credit repurchase, leasing, credit cards and related services (insurance, affiliate programs).
CréditLift Courtage designs, produces and distributes innovative, attractive and responsible financing solutions for the intermediation market.
CréditLift Courtage consists of a multidisciplinary and complementary team which provides long-term active support for its customers in the marketplace.
Wafasalaf has two shareholders : CA Consumer Finance (49% of shares) and Attijariwafa Bank (51% of shares), the leader in consumer lending in Morocco. The subsidiary is present across all market segments: household goods, automobiles and motorcycles, and banking partnerships. Thanks to its partners Attijariwafa Bank, Crédit du Maroc (Crédit Agricole Group), and Crédit Agricole du Maroc, Wafasalaf is connected to more than 2,000 banks.
Credibom is Portugal’s leader in point-of-sale automobile financing. The subsidiary has deployed more than 100 partnerships with various specialised retail points of sale to provide a wide variety of offers to finance purchases of vehicles, personal products, and household goods.
Creditplus Bank is a consumer lending specialist in Germany with more than 50 years of experience in sales financing. Creditplus Bank has 17 branches in Germany and is the leader in two-wheeled vehicle financing on this market.
FCA Bank is a joint venture between Crédit Agricole Consumer Finance and Stellantis. FCA Bank offers its financial products and services, in 18 European countries and in Morocco, to FCA Group dealers and customers and its partners in the automotive industry
Launched in the summer of 2019 and created with Bankia, Sofinco Spain is a fully owned subsidiary of Crédit Agricole Consumer Finance since 11 June 2021. It will cover all distribution channels and offer a variety of products, leveraging Crédit Agricole Consumer Finance Group's European partnerships. Its ambition is to be a major player in consumer finance in the Spanish market.
Agos, owned by CA Consumer Finance (61% of total share) and Banco BPM (39%), ranks among the leaders of the consumer lending market in Italy. Agos covers the entire Italian territory, Crédit Agricole Consumer Finance’s number 2 market after France, with 230 branches and 30,000 partner points of sale.
GAC-Sofinco, founded in 2010 and based in Guangzhou (China), is a 50/50 joint venture between Crédit Agricole Consumer Finance and Guangzhou Automobile Corporation (GAC), China’s 6th vehicle manufacturer. GAC-Sofinco operates throughout China and distributes products and services to the GAC-Honda, GAC-Acura, GAC-Toyota, GAC-FCA, GAC-Mitsubishi, and GAC Motor networks, serving more than 2,000 dealers.
