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  • 2019/10/14
  • 3 min

Agos distinguished for the protection of its customers

For its commitment to the protection of its customers in the field of debt collection, Agos received the "Best Practices Award" from the UNIREC-Consumatori Forum, which gather the main debt collection companies and eight Italian consumer associations.

The UNIREC-Consumatori  Forum has chosen to reward Agos for its "The Voice of the Customer" program, which brings together actions carried out in the field of customer service excellence, in close contact with its consumers and their needs.

"The Voice of the Customer" is based on three main areas:

  • listening, measured through the Customer Recommendation Index (CRI) and Hot Alerts, in order to react quickly in the event of a problem;
  • compliance, measured through quality indicators compliant with the Code of Conduct;
  • innovation through digital solutions, QR Codes to pay easily and quickly via smartphone and applications for more flexibility in payments.

The "Good Practice Award" is awarded by professionals in the sector, but also by consumer associations, which gives it its particularity. It distinguishes a project carried out by a company and the action of an individual contributing to the fostering and application of best practices in the field of debt collection.